We’ve compiled answers to some of the most common questions our visitors have about booking tickets, attending performances, and using our services. Whether you're wondering about seating options, accessibility, or what to expect during your visit, you'll find everything you need here.
If you have further questions, feel free to contact our Box Office for assistance.
Tickets can be purchased online by clicking the "BUY TICKETS" button on our website, which will direct you to the ticket purchasing platform.
You can also purchase tickets in person or by calling our Box Office at 02-4677 8222 during Box Office hours (Wednesday to Friday, 10am–3pm, and one hour before each show). If calling outside of these hours, please leave a message, and we will return your call.
An announcement will be made when our Box Office officially opens! Follow our socials or subscribe to our emails to stay in the loop.
Yes, when booking online, select ‘Choose Seats’ and you can pick your preferred seating from the map. Our Box Office staff are also available to help with seat selection during Box Office hours. If you require accessible seating, please contact the Box Office for assistance.
For performances with General Admission seating, there is no reserved seating. Your ticket grants entry, and seating is selected on a first-come, first-served basis.
Concession price tickets are available to holders of Australian Government-issued Pension or Concession cards. NSW Government Senior’s Card holders and students are also eligible for concession prices on season shows.
A Family Ticket typically includes 2 adults and 2 children or 1 adult and 3 children, for a maximum of 4 tickets in total, unless otherwise specified by the event.
Yes, group bookings are available for most performances. Some shows offer discounted rates for group purchases over a designated minimum number. For larger groups such as schools or clubs, please contact the Box Office directly to reserve your tickets and arrange an invoice for payment.
Yes, Wollondilly Performing Arts Centre honours the Companion Card program. A complimentary ticket is issued for a carer or companion attending with a Companion Card holder who has purchased a ticket. Please present your Companion Card when booking to receive the additional ticket.
In line with the Live Performance Australia (LPA) Ticketing Code of Practice, all ticket purchases are non-refundable. Credits may be issued at our discretion in extreme circumstances. If an event is cancelled or rescheduled, ticket holders can exchange tickets for the new date, receive a credit valid for three years, or obtain a full refund.
There’s no need to print your ticket. Our ushers can scan your ticket directly from your mobile device. We encourage patrons to use paperless ticketing.
If you lose or forget your ticket, don’t worry. You can have your ticket reprinted at the Box Office by presenting identification.
Yes, children are welcome at most performances, with dedicated family and children’s programming available. Children under 2 years of age may attend for free if seated on an adult’s lap, while those 2 years and older require their own ticket.
Children aged 14 and under should be accompanied by an adult. If your child becomes unsettled, our ushers will assist, and a show relay in the foyer allows you to continue watching the performance outside the auditorium.
There is no formal dress code. Most patrons opt for smart casual attire, but feel free to dress in what makes you comfortable. If you’d like to dress up for a special night out, go ahead!
